Privacy Policy

This Privacy Policy applies to the site where it appears.

This Policy is a description of how we treat personal information we collect both online and offline. This includes on our websites and in our apps. It also includes  in phone or email interactions you have with us.

We collect information from and about you.

Contact information. For example, we might collect your name and street address. We might also collect your phone number or email.

Payment and billing information. For example, we collect your Visa/Credit/Debit/Master card number and postcode when you buy a ticket. We won’t save or share this information.

Information you post. For example, we collect information you post in a public space on our website. We also collect information you post on our social media site.

Demographic information. We may collect information like your age range, race, or gender. We may collect information about events you like or products you buy. We might collect this as part of a survey, for example.

Other information. If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. We may collect information about your location including your precise location. We may collect this using technology such as GPS and Wi-Fi. If you use our mobile app, we may also access your device’s location in the background. We may collect your device’s unique identifier. 

We collect information in different ways.

We collect information directly from you. For example, if you register for a promotion or buy tickets. We also collect information if you post a comment on our websites or ask us a question.

We use information as disclosed and described here.

We use information to respond to your requests or questions. For example, we might use your information to confirm your registration for an event or contest. You may give us your friend’s information, for example via our referral service to tell a friend about our website. We will only use your friend’s information to provide services you requested. Your friend may contact us to ask us to delete their information.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products we think you might find interesting. Or, for example, if you buy tickets from us we’ll enrol you in our newsletter. To learn about your choices for these communications, read the choices section below.

We use information to send you transactional communications. For example, we might send you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.

We use information as otherwise permitted by law or as we may notify you. We keep personal information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and otherwise required by law.

We may share information with third parties.

We will share information within the Choral Bahar. This may include our operated venues, for example.

We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our online registration process or who fulfil your purchases. Some vendors may be located outside of the United Kingdom.

We will share information with our business partners. This includes a third party who provides or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.

We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. This might include fraud we think has happened during a sweepstakes or promotion.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

You have certain choices about how we use your information.

You can opt out of receiving our marketing emails.  It may take about ten days to process your request. Don’t worry! Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.

You can modify information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 30 days. 

This site is not intended for children.

Our sites is meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can contact us.  Please mark your inquiries “Information Request.”

We use standard security measures.

We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. If you think that an unauthorized account has been created using your name, contact us immediately.

Cookies policy

The Choral Bahar website, like most websites, uses cookies to perform the actions you, the user, need it to do (for example, placing tickets in your basket and going through to order them). These are essential to our website’s functionality. We use cookies to help us understand how people use our website which enables us to constantly improve how the website works. 

Learn more about cookies and how to manage them at www.allaboutcookies.org

What is a cookie?

A cookie is a small text file that is downloaded onto a device when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions.

What kinds of cookies does Cadogan Hall use?

We use the following kinds of cookies. Some of them are essential for our website to work, for example our online booking cookies enable users to place items in their basket and navigate around the website.

Essential Website Functionality Cookies:

Choral Bahar’s online booking system, Tickera, uses a handful of cookies to make the booking process work online. These cookies are only stored on the user’s device for the duration of their time on the website. These cookies allow customers to place items in their basket and navigate around the website, and check that cookies are possible within the browser system being used.

We also use a cookie to check you have been asked about cookies yet or not, and to manage your experience while logged into the website.

Website Analytics Cookies:

We use Google Analytics, a web analytics tool that helps us understand how visitors arrive at and engage with our website, so we can improve customers’ user experience and performance of our website. These cookies do not store any personal information about users.

Third Party Cookies:

These cookies may be set by other companies whose functionality we utilise on our site, e.g. AddThis (for sharing events and information via Facebook and Twitter, for example), and YouTube (where we have videos embedded on event pages). Twitter tweets, Facebook ‘Like’ and Google+ buttons use cookies only if you are logged into their respective sites. Data may be collected by these companies that enable them to serve up adverts on other sites that are relevant to your interests. You can find out more about the cookies used by these services, and about how to opt out from them on their own websites: Twitter | Facebook | Google/YouTube

How do I manage my cookies preferences?

You can manage your cookies preferences, and clear your cookie history in your browser settings.

Bear in mind, if you opt out of all cookies, you will limit the functionality of this website as we rely on certain essential cookies to enable functions like booking tickets and logging in.

You can also manage third-party advertising cookies directly through each separate third party. 

Learn more about cookies and how to manage them at www.allaboutcookies.org

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